Who we are
Your data is processed by DOGHOUSE INN SRL, the operator of the DogHouse services.
- Registered office: Str. Principală nr. 247, 557265 Șura Mare, Sibiu County, Romania
- Trade Register no.: J2022000050320 · EUID ROONRC.J2022000050320
- Tax ID (CUI): 45470592
- Legal representative: Helju Anita-Christiana
- Contact for any data question: anitahelju@gmail.com · +40 748 111 897
What data we collect
We only collect the data we need to care for your dog and for the contract.
- Identification and contact details: name, phone, e-mail, address, personal identification number (CNP, for the contract).
- Details about your animal: name, breed, age, microchip, vaccinations and deworming, health, medication, behaviour, diet, preferred veterinary clinic.
- Emergency contact: name and phone number, provided by you.
- Booking and payment details: period, service, amounts, deposit and the payer's name from the bank transfer.
- Photos and videos of your animal, taken during our services.
- Messages you send us on WhatsApp, by e-mail or through the forms on this site.
You don't need an account on this site. When you send a booking request, we only receive the data you type into the form.
Why we use it
| Purpose | Legal basis (GDPR, Art. 6) |
|---|---|
| The booking, the contract, caring for your dog, daily photos and messages to you | Performance of a contract (Art. 6(1)(b)) |
| Invoicing, accounting, the record book required by the veterinary authority (DSV) | Legal obligation (Art. 6(1)(c)) |
| Emergency veterinary care, contacting the person you named | Legitimate interest and the vital interest of the animal (Art. 6(1)(f)) |
| Defending our rights in case of a dispute | Legitimate interest (Art. 6(1)(f)) |
| Publishing photos of your animal on Instagram, Facebook, Google and this site | Your consent, given in the contract (Art. 6(1)(a)) |
We use your CNP only to identify you in the contract and never pass it on.
You can withdraw your consent for photos at any time, and we will delete photos already published on request.
Who we share it with
We never sell or rent your data. It only reaches the providers who help us work, and those legally entitled to request it.
| Who | Why |
|---|---|
| Google (Gmail, Drive, Forms, Calendar) | Storing files, contracts and bookings |
| Jotform | Online confirmation of the contract |
| WhatsApp (Meta) | Talking to you and sending photos |
| Lovable | Hosting this site and receiving booking requests |
| DogHouse team members | Caring for your dog, bound by confidentiality |
| Our accountant | Invoicing and accounting |
| Veterinary clinic | Only in an emergency |
| Authorities (DSV, ANAF, courts) | Only when required by law |
Some providers (Google, Meta, Jotform, Lovable) may also process data outside the European Union. In these cases, transfers are protected by the EU–US Data Privacy Framework or by standard contractual clauses approved by the European Commission.
How long we keep it
| Data | How long |
|---|---|
| Client and pet records | While you are our client and for a further 3 years after the last visit |
| Contracts, invoices, payment documents | Periods required by accounting and tax legislation |
| DSV register | The period required by DSV |
| Website requests that do not become bookings | 6 months |
| Published photos | Until you withdraw consent |
After these periods, the data is deleted.
Cookies
The website uses only cookies and local storage strictly necessary for its operation, for example the selected language and the administration area.
We do not use analytics or advertising cookies, and the fonts are hosted on our own website.
The Google map on the Contact page loads only when you click it. Only then may Google receive data about your visit, according to Google's policy (https://policies.google.com/privacy).
If we ever add such tools, we will first ask for your consent through a banner and update this section.
Your rights
You can request at any time, free of charge, at anitahelju@gmail.com or on WhatsApp at 0748 111 897:
- to see what data we hold about you and your pet;
- to correct inaccurate data;
- to delete it when we no longer have a legal obligation to keep it;
- to restrict its use or object to a particular use;
- to receive it in a format you can give to someone else;
- to withdraw your consent for photos, without affecting what was published before.
We reply within 30 days.
If you are not satisfied, you can lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), B-dul G-ral Gheorghe Magheru 28–30, Bucharest, www.dataprotection.ro.
Changes
When we change this policy, we publish the new version here with its last update date. If the change directly affects you, we also notify you by email or WhatsApp.
Last updated: 17 October 2026.